tos
PilotPig™ follows the strict guidelines of our customer privacy statement. Please make sure you understand the Privacy statement fully.

PilotPig™ provides Internet World Wide Web page hosting. PilotPig™ has certain legal and ethical responsibilities consisting with the use of its server and equipment involved in these services.

PilotPig™ general policy is to act as a provider of Internet presence. PilotPig™ has specific ethical concerns regarding the use of its computers detailed below. PilotPig™ reserves the right to suspend or cancel a customer's access to any or all services provided by PilotPig™ when we decide that the account has been inappropriately used.

These terms of service may change at ANY time without any warning.


Server Abuse:
Any attempt to undermine or cause harm to a server, or customer, of PilotPig™ is strictly prohibited.


Unauthorized use of other people's accounts or computers:
PilotPig™ will strongly react to any use or attempted use of an Internet account or computer without the owner's authorization. Such attempts include "phishing" (tricking other people into releasing private information), password robbery, security hole scanning etc.

Any unauthorized use of accounts or computers by a PilotPig™ customer, whether or not the attacked account or computer belongs to PilotPig™, will result in action against the attacker. Possible actions include warnings, account suspension or cancellation, and civil or criminal legal action, depending on the seriousness of the attack.

IMPORTANT NOTE - PilotPig™ has the right to discontinue service, or deny access to anyone who violates our Policies or the terms and conditions shown below WITHOUT WARNING OR PRIOR NOTICE. No refunds of fees paid will be made if account termination is due to violation of the terms outlined below. Customers may not run IRC, bots or clients. Unacceptable uses also include, but are NOT limited to: Bulk emailing, unsolicited emailings, newsgroup SPAMming, child pornography, illegal content, copyright infringement, trademark infringement, illegal MP3's, warez, cracks, software serial numbers, and/or anything else determined by PilotPig™ to be unacceptable use of PilotPig™'s services including abuse of server resources.


Accounts may be terminated that include the following content or which have links to the following content:
- Providing material that is grossly offensive to the Web community including blatant expressions of bigotry, racism, hatred, or profanity.
- Promoting or providing instructional information about illegal activities, or promoting physical harm or injury against any group or individual
- Displaying material that exploits children under 18 years of age
- Acts of copyright infringement including offering pirated computer programs or links to such programs, information used to circumvent manufacturer-installed copy-protect devices, including serial or registration numbers for software programs, or any type of cracker utilities.


Server CPU/Memory usage:
Using up more than 30% of the server's resources constantly for longer than 1 day is strictly prohibited. If your site is slowing down the server or causing any harm to the server, we have to right to suspend or terminate your site.
In most cases, we suspend and ask that you delete files that have numerous amounts of downloads.


Unlimited Disk & Bandwidth:
While we do not meter the disk space and bandwidth usage on our unlimited hosting plans, the purpose of a hosting account offered by PilotPig™ is to host web sites and the content of the sites. Using a hosting account from PilotPig™ for online file storage or archiving files is strictly prohibited.

The PilotPig™ line of hosting plans are hosted on shared hosting environments, so to ensure fast and reliable service to all of our clients, accounts that adversely affect server or network performance must correct these issues or will be asked to upgrade to a dedicated server.


MP3's:
Any MP3 that is not copyright by you, is NOT allowed on our servers. However, if you are the owner/writer of the MP3, you are allowed to store it/them on our servers. If you are found with illegal MP3's, you will be suspended, and if you do not delete them, your account will be terminated.


Unsolicited Email (SPAM):
Unsolicited commercial advertisements are not allowed in e-mail, and will likely result in account suspension or cancellation. Commercial advertisements are unwelcome in most Usenet discussion groups and on most e-mail mailing lists. Inappropriate posting may result in account suspension or cancellation. See the newsgroup or mailing list's charter for whether advertising is allowed or not. "SPAMming," or sending a message to many different off-topic newsgroups, is particularly unethical and will be treated as such. Sending a message, especially an advertisement, to more than five or six recipients, is by itself SPAMming unless the individuals have specifically requested to be added to a mailing list on that topic. E-mail is a person-to-person medium, not a broadcast medium. Upon your first SPAM offense your mail will be disabled for 72 hours. Upon your second SPAM offense your entire domain will be disabled for 72 hours and you will be fined $100.00 per sent SPAM. Upon your third offense your account with PilotPig™ will be terminated, you will be fined $200.00 per sent SPAM. No refunds will be given if your account is terminated for SPAM.


CGI Scripts:
Each account comes with its own cgi-bin. You are free to use any CGI scripts you wish, however we reserve the right to disable any CGI script that effects normal server operation without prior warning.

Abuse of SMTP Mail Server:
We do not allow clients to send more than 2000 pieces of e-mail per day. If you do send more than 2000 pieces of e-mail per day, your account will be placed on hold for Network Abuse. If you are sending legitimate e-mails and they total more than 2000 per day your account will be moved to a special server that is specifically designed to handle high volumes of e-mail. You will be charged $50.00/month in addition to your regular hosting charges if your account is moved to this server.


Background Running Programs:
We may allow programs to run continually in the background. These are considered on a one-to-one basis and an extra charge will be incurred based on system resources used and operational maintenance needed.


IRC:
We currently do not allow IRC or IRC bots to be operated on our servers.


Backups:
Backups are made on a daily basis. However, you can and should login to cPanel at LEAST once per month to download a full backup file. We strongly recommend to have a COMPLETE backup of your site/data on your computer at all times. We are not responsible for lost data on our servers.


Domain Names:
Domain names cannot be refunded after purchase. If you register the domain for 1 year, you must keep the domain for 1 year. We are not responsible for any typos made when registering domains. In certain meritorious cases, we may offer a credit toward your account in exchange for the domain name.
Domain names are excluded from the 30 day money back guarantee, as they are NON-REFUNDABLE.


Payment Policies:
All pricing is guaranteed for the term of monthly payments. PilotPig™ reserves the right to change prices at any time, unless other terms have been agreed upon. Any account not brought current within a week (7 days) of e-mail notice or exceeding this time frame in any way is subject to suspension. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies PilotPig™ requesting termination of services. All payments are in U.S. currency.


Cancellation:
PilotPig™ reserves the right to cancel service at any time. All fees paid in advance of cancellation will be pro-rated and paid by PilotPig™ if PilotPig™ institutes it's right of cancellation for reasons other than violations. Any violation of policies which results in extra costs will be billed to the customer (i.e. transfer, space etc.)


All of PilotPig™'s web hosting plans are backed by a 30 day money back guarantee. Domain names are not covered by the guarantee. If you are not completely satisfied with our services or support within the first 30 days of service, you will be given a full refund of the service amount less any additional costs. For web hosting services of 30 days or less, the full contract amount less any overages will be refunded if PilotPig™ is notified within the first 30 days following activation. No refund is available after the 30th day. No refunds can be given unless a full, valid reason for the refund request is accepted by PilotPig™. This must be linked to some type of disappointment in service such as long periods of downtime, or poor service. This policy does not apply to any additional services such as domain names, overages, referrer logs, real audio/video, additional disk space, additional IP's, additional pop accounts, etc.


Cancellation of service must be done as follows:

Please open a helpdesk ticket with the Billing Division along with a full statement requesting for us to cancel your service.

For shared web hosting services, cancellation requests will be honored if made at least 24 hours prior to the service renewal date. For all other services, a minimum of five (5) business days is required. In all other cases, the request for cancellation will be denied, and the renewal term payment will become due in full.

Your files WILL BE DELETED when we receive this email. Phone or email requests will not constitute acceptance of any cancellation and a refund will NOT be given if cancellation is not properly requested. Refunds will be made by company check or issued back to your credit card or other payment within 30 days of receipt of cancellation, if a refund is due.

If your account owes a balance, this must be PAID IN FULL prior to cancellation. If your account is suspended at the time of cancellation for non-payment, all past-due amounts must be paid, including any late fees and surcharges.

Cancellation after the renewal (billing) date for monthly payments results in no refund, but your account may remain open until 24 hours before the renewal date upon request (advanced cancellation). For quarterly, bi-annual, annual, and longer terms, a refund may be due, but will be pro-rated for the service term.

FAILURE TO CANCEL MAY LEAD TO YOUR ACCOUNT BEING TURNED OVER TO A COLLECTION AGENCY, AND MAY ADVERSELY AFFECT YOUR CREDIT RATING. ONCE IT IS TURNED OVER TO COLLECTIONS, WE ARE NO LONGER IN CONTROL OF THE FATE AND DECISION OF YOUR ACCOUNT.


Lawful Purpose:
PilotPig™ reserves the right to refuse service to anyone. Customers may only use PilotPig™ servers for lawful purposes. Transmission of any material in violation of any Federal, State or Local regulation is prohibited. This includes, but is not limited to: copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. The designation of any materials as such described above is left entirely to the discretion of PilotPig™ management. Regardless of the place of signing this agreement, the client agrees that for purposes of venue this contract was entered into in the Borough of Olyphant, County of Lackawanna, Commonwealth of Pennsylvania, United States of America, and any dispute will be litigated or arbitrated in accordance with the local, State, and Federal laws as such. The parties waive any objection based on inconvenient forum in the context any manner of dispute resolution commenced within the County of Lackawanna.

CUSTOMER AGREES THAT IT SHALL DEFEND, INDEMNIFY, SAVE AND HOLD PILOTPIG™ HARMLESS FROM ANY AND ALL DEMANDS, LIABILITIES, LOSSES, COSTS AND CLAIMS, INCLUDING REASONABLE ATTORNEY'S FEES ASSERTED AGAINST PILOTPIG™, ITS AGENTS, ITS CUSTOMERS, OFFICERS AND EMPLOYEES, THAT MAY ARISE OR RESULT FROM ANY SERVICE PROVIDED OR PERFORMED OR AGREED TO BE PERFORMED OR ANY PRODUCT SOLD BY CUSTOMER, IT'S AGENTS, EMPLOYEES OR ASSIGNS. CUSTOMER AGREES TO DEFEND, INDEMNIFY AND HOLD HARMLESS PILOTPIG™ AGAINST LIABILITIES ARISING OUT OF; (1) ANY INJURY TO PERSON OR PROPERTY CAUSED BY ANY PRODUCTS SOLD OR OTHERWISE DISTRIBUTED IN CONNECTION WITH PILOTPIG™'S SERVER; (2) ANY MATERIAL SUPPLIED BY CUSTOMER INFRINGING OR ALLEGEDLY INFRINGING ON THE PROPRIETARY RIGHTS OF A THIRD PARTY; ( 3) COPYRIGHT INFRINGEMENT AND (4) ANY DEFECTIVE PRODUCTS SOLD TO CUSTOMER FROM PILOTPIG™'S SERVER.

In buying our services, you agree to all the above.
PilotPig™ was founded in the Spring of 2007 as a branch of the Parasane™ web hosting division. What began as a project for folks involved in open source groups such as the PHP project to be able to use specialized and experimental functions grew into a full company in its own right. Now with over 250 websites hosted on a network of servers, PilotPig™ has become a real pioneer in the shared hosting industry.
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PilotPig™ is a legal Trademark of Parasane, LLC.

TOS || Privacy policy 5-185550-170